Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use Flow Brainy's services.

Last Updated

This privacy policy was last updated on January 15, 2025. We review and update our policies regularly to ensure they reflect current practices and legal requirements.

Information We Collect

When you use Flow Brainy's financial analysis services, we collect several types of information to provide you with personalized business insights and educational content.

Personal Information

We collect information you provide directly to us, including your name, email address, company details, and contact information when you register for our learning programs or request consultations.

Business Data

For financial analysis services, you may share business metrics, financial statements, and operational data. This information helps us provide accurate analysis and educational recommendations tailored to your specific situation.

Usage Information

We automatically collect information about how you interact with our website and services, including pages visited, time spent on different sections, and features used most frequently.

How We Use Your Information

Your information helps us deliver better financial education and analysis services. We use collected data for several specific purposes:

  • Providing customized financial analysis reports and educational content
  • Sending course updates, webinar invitations, and relevant educational materials
  • Improving our teaching methods and developing new educational programs
  • Responding to your questions and providing customer support
  • Ensuring the security and proper functioning of our services
  • Complying with legal obligations and regulatory requirements in Thailand

We never use your business data for competitive analysis or share specific financial details with other clients. Your business information remains confidential and is used solely for your educational benefit.

Information Sharing and Disclosure

We limit information sharing to essential business purposes and never sell your personal data to third parties.

Service Providers

We work with trusted service providers who help us operate our educational platform, process payments, and deliver course materials. These partners are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Thai law, court orders, or regulatory authorities. We also reserve the right to share information to protect our rights, property, or safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Your Rights and Choices

You have several rights regarding your personal information. We respect these rights and provide clear ways to exercise them.

Access Rights

Request copies of personal information we hold about you, including how it's being used and who it's shared with.

Correction Rights

Update or correct inaccurate personal information in your account or educational records.

Deletion Rights

Request deletion of your personal information, subject to legal and business requirements.

Communication Preferences

Opt out of marketing communications while still receiving important course updates and service information.

To exercise these rights, contact our privacy team using the information provided at the end of this policy. We typically respond to requests within 30 days.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our systems use encryption for data transmission, secure servers for storage, and regular security audits to identify potential vulnerabilities. Access to personal data is restricted to authorized personnel only.

Physical Security

Our offices in Hat Yai maintain physical security measures including controlled access, surveillance systems, and secure document storage for any printed materials containing personal information.

Employee Training

All Flow Brainy staff receive regular training on privacy practices and data handling procedures. We maintain strict confidentiality agreements with all team members.

Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations.

  • Course enrollment and progress data: Retained for 7 years after program completion
  • Financial analysis reports: Stored for 5 years for reference and follow-up services
  • Marketing communications data: Retained until you opt out or request deletion
  • Website usage data: Typically retained for 2 years for improvement purposes
  • Customer support records: Kept for 3 years to ensure service continuity

When we no longer need your information, we securely delete or anonymize it according to industry best practices and legal requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and understand how our services are used.

Essential Cookies

These cookies are necessary for basic website functionality, including user authentication, security features, and course progress tracking.

Analytics Cookies

We use analytics cookies to understand user behavior, identify popular content, and improve our educational offerings. This data is aggregated and doesn't identify individual users.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

International Data Transfers

While Flow Brainy operates primarily in Thailand, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place.

We use standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms to protect your data when it crosses borders. These measures ensure your information receives the same level of protection regardless of where it's processed.

Most of your educational data and business information remains on servers located in Thailand, with international transfers limited to essential services like payment processing and communication tools.

Children's Privacy

Flow Brainy's services are designed for business professionals and adult learners. We don't knowingly collect personal information from individuals under 18 years of age.

If we discover that we've collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe we may have collected information about their child should contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify active users through email and prominent notices on our website.

We encourage you to review this policy regularly, especially before sharing new types of information with us. Continued use of our services after policy changes indicates acceptance of the updated terms.

For major changes that significantly affect how we use your information, we may seek additional consent before implementing new practices.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your rights, or need help with privacy-related concerns, we're here to help.

Email: contact@flow-brainy.com
Phone: +66 76 223 989
Address: 125/502 U-plaza Building, Kho Hong, Hat Yai District, Songkhla 90110, Thailand
Response Time: We typically respond to privacy inquiries within 48 hours during business days